Shipping policy

Shipping Policy

Last Updated: August 11, 2026

At IntelliThrone, we strive to deliver your orders as safely and efficiently as possible. Because we specialize in luxury smart toilets, bathtubs, and bathroom fixtures, many of our products are heavy or fragile and require specialized freight shipping.

Please review our shipping terms and delivery procedures below.

1. Shipping Destinations & Eligibility

Contiguous United States: We ship to addresses within the 48 contiguous United States.
Exclusions: We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, APO/FPO addresses, or internationally. We cannot ship to P.O. Boxes due to size and weight restrictions on our products.

2. Processing & Delivery Timelines

Total estimated time to receive your order = Handling Time + Transit Time.

Stage	Estimated Duration	Details
Handling / Processing Time	1 – 3 Business Days	Order verification, quality check, and packaging (Mon–Fri).
Transit Time	5 – 8 Business Days	Standard ground or freight transit to destination (Mon–Fri).
Order Cut-Off Time	5:00 PM EST	Orders placed after 5:00 PM EST will begin processing the next business day.

Note: Deliveries are not conducted on weekends or national holidays.

3. Shipping Rates & Delivery Options

We offer straightforward shipping rates across our site:

Standard / Free Curbside Delivery: FREE on qualifying orders across the contiguous United States (or as specified during checkout).
Freight / Large Item Delivery: For large or heavy items (such as bathtubs, vanities, and smart toilets), shipping is provided via Freight Carrier (LTL).
Curbside Delivery Notice: All freight shipments are delivered Curbside Only. The freight driver will lower the pallet or box to the curb or driveway. Drivers are not authorized or insured to bring items inside your home, carry items upstairs, or assist with installation.
Note: All orders $500 or more will receive free shipping. Any items below $500 are subjected to a $15 shipping fee.

4. Order Tracking

Once your order has been packaged and handed over to the carrier, you will receive an automated email containing your tracking number and carrier details.
Please allow 24–48 hours after receiving your tracking email for the tracking status to update on the carrier's system. If your order has not shipped by the estimated dispatch date, you may cancel for a full refund with no fees, for any reason. Once an item has physically shipped, our standard return terms apply, since the freight cost has already been incurred.
For LTL freight shipments, the carrier will contact you at the phone number provided at checkout to schedule a delivery appointment window.

5. Freight Delivery Instructions & Inspection

Because our products require careful handling, please follow these steps upon delivery:

Be Present for Delivery: An adult (18+) must be present during the scheduled freight delivery window to inspect and sign for the shipment.
Inspect the Exterior: Before signing the delivery receipt (Bill of Lading), inspect the box and pallet for visible external damage (punctures, crushed boxes, broken straps).
Document Damage: If you notice significant exterior damage:
- Note "Damaged upon arrival" clearly on the driver's Bill of Lading (BOL).
- Take photos of the packaging and damaged items.
- Accept the delivery (or refuse if severely destroyed) and contact us immediately at support@intellithrone.com.
- If your item arrives visibly damaged, you may refuse delivery. Note the damage on the carrier's receipt and contact us the same day — refused damaged shipments cost you nothing.

6. Address Changes & Order Corrections

Before Shipment: If you need to correct or update your delivery address, please contact us immediately at (980) 294-3846 or support@intellithrone.com. We will modify it free of charge as long as the order has not yet left the manufacturer's warehouse
After Shipment: If an order has already shipped or is in transit, rerouting charges imposed by the carrier will be the responsibility of the customer.

7. Lost or Missing Shipments

If your tracking status shows "Delivered" but you have not received your package:

Check around the delivery location and ask neighbors or household members.
Contact us within 7 calendar days of the delivery scan at support@intellithrone.com so we can open a freight/carrier claim and assist in locating or replacing your shipment.

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us below:

Business Name: PACEDMKT LLC, dba IntelliThrone

Email: support@intellithrone.com

Phone Number: (980) 294-3846

Customer Service Hours: Mon-Fri 9am-5pm EST

Address: 60 Parkton Ct E, Sanford, NC, 27332